FAQ

If you receive a legal notice or claim related to a task performed through Acemasters, please notify our customer support team immediately. We will review the notice or claim, assess the situation, and provide guidance on how to proceed in accordance with our legal processes and obligations.

While we don’t require handymen to have insurance coverage, we strongly recommend it as a best practice. Insurance can provide protection and peace of mind in the event of accidents, property damage, or other liabilities arising from handyman services.

Acemasters takes intellectual property rights seriously and has policies in place to address disputes related to copyright infringement or intellectual property violations. If you believe your intellectual property rights have been infringed upon, please contact our customer support team to report the issue.

Acemasters operates within the bounds of applicable laws and regulations governing home maintenance, repairs, and other handyman services. While there are no specific limitations on the types of tasks that can be performed, handymen are expected to adhere to legal and ethical standards in their work.

If you receive a legal notice or claim related to a task performed through Acemasters, please notify our customer support team immediately. We will review the notice or claim, assess the situation, and provide guidance on how to proceed in accordance with our legal processes and obligations.

Acemasters has policies and procedures in place to protect the rights and interests of both clients and handymen. Our terms of service outline the rights and responsibilities of all parties involved, and we take proactive measures to ensure compliance with applicable laws and regulations.

If you’re unable to reach a resolution with the other party directly, please escalate the matter to our customer support team for further assistance. We’re here to help facilitate communication, mediate disputes, and ensure that issues are resolved fairly and effectively.

We aim to resolve disputes as quickly and efficiently as possible, but the timeframe may vary depending on the complexity of the issue. Our team will work diligently to address the dispute in a timely manner and keep you updated on the progress throughout the process.

Disputes between clients and handymen are handled through our dispute resolution process. If a dispute arises, both parties will have the opportunity to provide evidence and present their case. Our team will review the information provided and work to reach a fair and equitable resolution for all parties involved.

In the event of property damage during a handyman’s service, please contact our customer support team immediately to report the issue. We will investigate the matter thoroughly and take appropriate action to address the damage and ensure that you’re compensated accordingly.

If you’re dissatisfied with the quality of work performed by a handyman, we encourage you to reach out to our customer support team as soon as possible. We take customer feedback seriously and will work to resolve the issue promptly and to your satisfaction.

Acemasters may offer occasional promotions, discounts, or incentives for handymen who use the platform regularly or meet certain performance criteria. These incentives may vary depending on market conditions and other factors, so be sure to stay updated on our latest offers and promotions.

Yes, you can view a detailed breakdown of your earnings and commission fees on your account dashboard. We provide transparent reporting and analytics tools to help you track your income and understand how commission fees are calculated.

No, there are no additional charges or hidden fees associated with using the Acemasters platform. The commission fee of 35% is the only fee that handymen are responsible for, and it’s transparently disclosed upfront, some fees might be added in some cases to handle payments transfer, tax filling and payroll processing

Commission fees are deducted automatically from your earnings at the time of payment processing. When a client pays for a completed task, Acemasters calculates the commission fee based on the total earnings and deducts it before disbursing the remaining balance to you.

As a handyman on the Acemasters platform, you’ll be subject to a commission fee of 35% on the total earnings from completed tasks. This fee covers the cost of using our platform, including access to clients, payment processing, customer support, and other services.

Yes, there is a rating and feedback system in place to evaluate handymen’s performance. After completing a task, clients have the opportunity to rate their experience and provide feedback on the handyman’s work. This helps maintain quality standards and allows handymen to continuously improve their service.

Acemasters handles billing and invoicing on behalf of handymen. Clients pay for tasks through our platform, and we deduct a commission fee from the earnings before disbursing payments to handymen. This streamlines the billing process and ensures transparency for all parties involved.

Handymen are expected to provide their own tools and equipment for completing tasks. This may include basic hand tools, power tools, safety gear, and any specialized equipment required for specific tasks. It’s essential to have the necessary tools on hand to ensure you can complete tasks efficiently and safely.

Handymen have the flexibility to choose which tasks they accept based on their availability, skills, and preferences. Tasks are posted on our platform, and you can review them to decide if you’d like to take them on. There’s no obligation to accept any task that doesn’t align with your capabilities or interests.

Handymen have full control over their availability and schedule on the Acemasters platform. You can set your preferred working hours, days, and areas of service through your profile settings. This allows you to manage your workload and accept tasks that fit your schedule.

Yes, we provide training and onboarding resources to help new handymen familiarise themselves with our platform, tools, and processes. Our support team is also available to answer any questions and provide guidance as needed.

As a handyman with Acemasters, you can expect to work on a variety of tasks related to home maintenance, repairs, installations, and renovations. This may include plumbing, electrical work, carpentry, painting, appliance repair, and more.

No, there are no registration fees or upfront costs required to join Acemasters as a handyman. Our platform is free for handymen to sign up and use. We only charge a commission fee on completed tasks, which is deducted from your earnings.

Signing up to become a handyman with Acemasters is easy. Simply visit our website and navigate to the “Become a Handyman” section. From there, you can fill out our registration form, provide some basic information about yourself and your skills, and submit your application. Once reviewed and approved, you’ll gain access to our platform and can start accepting tasks.

Acemasters welcomes handymen with a range of qualifications and experience levels. While prior experience in home maintenance or repair is beneficial, it’s not always required. We value individuals who are skilled, reliable, and committed to providing excellent service to our clients.

If you have specific preferences or requirements for your booking, such as preferred handyman traits or special instructions, you can include them in the notes section when submitting your booking request. We’ll do our best to match you with a handyman who can meet your specifications.

There’s generally no limit to the number of bookings you can make with Ace Mastars. Whether you need occasional help with small tasks or ongoing assistance with larger projects, we’re here to accommodate your needs.

Yes, you can request multiple services or tasks to be completed during one booking. Simply provide details about all the tasks you need assistance with when submitting your booking request, and we’ll ensure that your handyman is prepared to address them all.

We recommend booking a handyman as far in advance as possible, especially for larger projects or during peak times. However, we understand that emergencies and urgent tasks may arise, so we also offer flexible scheduling options for last-minute bookings.

Yes, you can reschedule or cancel your booking if needed. Simply log in to your account, navigate to your booking details, and you’ll find options to reschedule or cancel. Please note that there may be a cancellation fee depending on the timing of your request.

After you submit a booking request, we’ll review your requirements and match you with a suitable handyman. You’ll receive confirmation of your booking along with details about the assigned handyman and the scheduled date and time for the service.

Yes, you can book a handyman for recurring tasks or regular maintenance. Simply specify the frequency and duration of the service when submitting your booking request, and we’ll ensure that your handyman is scheduled accordingly.

The duration of your booking may vary depending on the complexity of the task and the availability of the handyman. There’s generally no minimum duration, but for longer or more involved projects, we recommend discussing the timeframe with your handyman during the booking process.

Yes, depending on availability, you may be able to schedule a handyman for same-day service. When booking your task, select the earliest available time slot, and we’ll do our best to accommodate your request.

Booking a handyman with Ace Mastars is easy! Simply log in to your account, select the type of service you need, provide details about your task, and choose your preferred date and time. Once you submit your request, we’ll match you with a skilled handyman who meets your requirements.

Yes, after the task is completed, you’ll have the opportunity to provide feedback and review the handyman’s performance. Your feedback helps us maintain quality standards and ensures a positive experience for future clients.

You can communicate with the handyman through our platform’s messaging system, while our customer support team is reachable via email or phone. Additionally, we may occasionally send important updates or notifications via email or SMS.

We strive to provide timely responses to all inquiries. Handyman response times may vary depending on their availability and workload, but we aim for prompt communication. Our customer support team also endeavors to address inquiries as quickly as possible during business hours.

Currently, we support communication in multiple languages. When booking your task, you can specify your preferred language, and we’ll do our best to match you with a handyman who can accommodate your language preference.

Absolutely! If you encounter any issues or need assistance, our customer support team is here to help. You can contact them via email or phone, and they’ll promptly address your concerns and ensure a satisfactory resolution.

Yes, you can track the progress of your task and stay updated on its status through your account dashboard. You’ll receive notifications at key milestones, such as when the handyman accepts the task, starts working, or completes the job.

If you need to reschedule or cancel your appointment, simply log in to your account, navigate to your task details, and you’ll find options to reschedule or cancel. Please note that there may be a cancellation fee depending on the timing of your request.

Yes, you can provide specific instructions or preferences to the handyman when booking your task. There’s a section where you can add notes or instructions, ensuring that the handyman is aware of your requirements before starting the job.

If you have any questions or concerns before the handyman arrives, you can reach out to our customer support team via email or phone. They’ll be happy to assist you and address any inquiries you may have.

Once your task is assigned to a handyman, you can communicate with them directly through our platform’s messaging system. Simply log in to your account, navigate to your task details, and you’ll find an option to message the assigned handyman

You can contact our customer support team via email at info@acemastars.com or through the contact form on our website. We’re here to help resolve any issues you may encounter

Users must be at least 18 years old to use Acemastars. However, parents or guardians can book services on behalf of minors.

Yes, you can schedule recurring appointments with a preferred handyman for regular maintenance tasks.

Yes, we have handymen available for emergency services. Please contact us immediately, and we’ll do our best to assist you.

Our handymen adhere to strict safety protocols during home visits, including wearing protective gear and following hygiene guidelines.

Yes, you can request a quote from the handyman before scheduling a home visit. This helps you understand the cost involved upfront.

Are there any restrictions on the types of jobs handymen can do?
Our handymen are skilled professionals capable of handling a wide range of tasks. However, certain specialized jobs may require additional expertise.

Yes, after each service, you’ll have the opportunity to leave feedback and rate the handyman based on your experience.

Acemastars accepts various payment methods, including credit/debit cards, PayPal, and other electronic payment options.

Yes, we occasionally offer discounts and promotions. Keep an eye on our website or subscribe to our newsletter to stay updated.

Yes, creating an account allows you to access all features of Acemastars, including booking services, tracking appointments, and leaving reviews.

We strive to provide prompt assistance. The availability of handymen may vary, but we’ll do our best to connect you as soon as possible.

Yes, you can schedule appointments at your convenience. Simply choose a time slot that works for you when booking the service.

No, Acemastars believes in transparency. All fees are clearly stated upfront, and there are no hidden charges.

If you’re not satisfied with the service, please contact our customer support team, and we’ll work to resolve the issue promptly.

Absolutely, all handymen on Acemastars undergo a thorough vetting process to ensure they meet our standards of professionalism and expertise.

Yes, Acemastars operates across the UK, and around the globe, connecting users with handymen in various regions.

Acemastars uses a user-friendly platform where you can browse through profiles of skilled handymen and choose the one that best fits your needs.

Acemastars maintains high standards of quality by vetting handymen, monitoring customer feedback, and providing ongoing training and support.

At Acemastars, we are committed to providing exceptional handyman services that are both convenient and reliable. With our skilled professionals and user-friendly platform, you can trust us to be your go-to platform for all your home maintenance needs.

Absolutely, we offer certified engineers specializing in heating, ventilation, air conditioning maintenance, and gas appliance servicing.

Yes, we have qualified electricians who can install light fixtures, replace outlets, perform basic wiring, and more.

Our plumbers provide a wide range of services, from fixing leaky faucets to installing toilets and sinks, ensuring your plumbing systems function properly.

Yes, we have experts in joinery and flooring who can handle building and repairing wooden structures, installing doors and windows, and all types of flooring installations and repairs.

We have skilled professionals who can fix common household appliances such as refrigerators, washing machines, and dryers, ensuring they operate smoothly.

Our general handymen handle home repairs, maintenance tasks, furniture assembly, and minor plumbing and electrical work, ensuring your home stays in top condition.

Acemastars covers a comprehensive range of services, including general handyman services, appliance repair, joinery, flooring, plumbing, electrical work, gas and HVAC engineering, plastering, painting, automobile maintenance, and brickwork/masonry.

Our platform provides virtual consultations via video, allowing you to receive professional advice and guidance from the comfort of your home. Our handymen can help you troubleshoot issues and provide quotes for on-site work if needed.

Acemastars stands out for its instant connectivity, offering you the ability to connect with experienced handymen instantly through our user-friendly platform. We prioritize quality, convenience, and a wide range of services tailored to your needs.